Privacy Policy

This Privacy Policy sets out how Mummys Gold Casino handles personal information in connection with the operation of its website and related services. It applies to visitors, registered users, and anyone who interacts with the platform, including through account registration, gameplay, promotional features, or customer support.

Use of the website indicates acceptance of the data handling practices described below.

1. Scope of this policy

This policy covers personal information collected through:

• the Mummys Gold Casino website and its subpages
• user account registration and management
• gameplay activity, bonuses, and promotions
• customer support communications
• technical interactions such as cookies and analytics tools

It does not apply to external websites or services linked from the platform, including payment processors, identity verification providers, or responsible gambling organisations. Those third parties operate independently under their own privacy policies.

2. Principles governing data handling

Personal information is processed in accordance with commonly accepted data protection principles. Information is collected and used only where there is a clear operational, legal, or security-related purpose.

These principles include:

• collecting information for defined and legitimate purposes
• limiting collection to what is relevant and necessary
• protecting information through appropriate security measures
• maintaining reasonable accuracy of stored data
• retaining information only for as long as required

3. Types of information collected

The categories of information processed depend on how the platform is used.

Account and registration information

This includes details provided when creating or updating an account, such as a username, email address, date of birth, and login credentials. Passwords are stored in encrypted or hashed form and cannot be viewed in plain text.

Verification and compliance information

Where required for eligibility checks, fraud prevention, or regulatory compliance, additional information may be requested. This can include age verification results, identity confirmation status, or residency-related details. Verification data is handled through secure procedures.

Payment and transaction data

Information related to deposits, withdrawals, and transaction history may be processed. Payment processing is typically carried out by third-party payment service providers. Full payment card or banking details are not intentionally stored on the platform where external processing is available.

Technical and usage data

When users access the website, certain technical information may be collected automatically. This can include IP address, device type, browser version, operating system, language settings, and interaction data such as pages visited or session duration. This data supports security, performance, and functionality.

Communications

Records of communications with customer support, including emails, chat messages, and support tickets, may be stored to resolve requests, improve service quality, and meet compliance requirements.

4. Purposes for using personal information

Personal information is used only for purposes connected with operating and protecting the platform, including:

• creating and managing user accounts
• providing access to games, bonuses, and features
• processing deposits, withdrawals, and transactions
• verifying eligibility and enforcing age restrictions
• preventing fraud, misuse, and unauthorised access
• maintaining platform stability and security
• responding to user inquiries and support requests
• meeting legal, regulatory, or contractual obligations
• delivering marketing communications where permitted

Information is not used in a manner incompatible with these purposes.

5. Cookies and similar technologies

Cookies and similar technologies are used to support essential site functionality, store user preferences, analyse website performance, and measure marketing or affiliate attribution.

Users can manage cookie settings through browser controls or site-level consent tools. Restricting certain cookies may affect how some features function.

6. Responsible gambling and New Zealand context

Mummys Gold Casino recognises the importance of responsible gambling and transparency, particularly for users seeking information relevant to New Zealand. Official public resources explain gambling harm, regulatory oversight, and available support services.

For reference, the following New Zealand government and public-sector sources provide authoritative information on gambling regulation and harm prevention.New Zealand gambling resources

7. Data security

Appropriate technical and organisational measures are used to protect personal information from unauthorised access, loss, or misuse. These measures may include secure connections, access controls, monitoring systems, and internal policies governing data handling.

While absolute security cannot be guaranteed, reasonable steps are taken to reduce risk and address potential incidents promptly.

8. International data processing

Due to the use of international infrastructure such as hosting services, analytics tools, and customer support systems, personal information may be processed outside the user’s country of residence. Where this occurs, safeguards are applied to ensure continued protection of personal data.

9. Data sharing and third-party service providers

To operate and secure the platform, Mummys Gold Casino may share limited personal information with third-party service providers that perform specific functions on our behalf. These providers act under contractual obligations and are permitted to process information only for the purposes defined by us.

Such providers may include:

• payment service providers handling deposits and withdrawals
• identity and age verification services
• fraud prevention and risk management tools
• website hosting, content delivery, and security services
• analytics and performance monitoring providers
• customer support and communication platforms

Personal information is not sold to third parties. Data is shared only to the extent necessary for service delivery, compliance, or security.

10. Affiliate tracking and marketing partners

Where affiliate or marketing programmes are used, tracking technologies may attribute user activity to a specific referral source. This attribution typically relies on technical identifiers, such as cookies or tracking parameters, rather than directly identifiable personal data.

Marketing communications are sent only where permitted by applicable law or where users have provided consent. Users can opt out of promotional messages at any time using the unsubscribe options provided or by contacting support.

11. Data retention

Personal information is retained only for as long as it is required to fulfil its intended purpose or to meet legal and regulatory obligations.

Retention periods may vary depending on the type of data:

• account information is kept while the account remains active and for a reasonable period thereafter
• transaction records may be retained to meet financial, auditing, or anti-fraud requirements
• verification records are retained only as long as necessary for compliance
• support communications may be stored for quality assurance and dispute resolution

Once information is no longer required, it is securely deleted or anonymised.

12. User rights and access requests

Users have the right to request access to the personal information held about them, subject to applicable legal limitations. Where appropriate, users may also request correction or deletion of inaccurate or outdated data.

Requests relating to personal data can be made through customer support. For security reasons, identity verification may be required before requests are processed.

Depending on jurisdiction, additional rights may apply, including:

• the right to object to certain types of processing
• the right to restrict processing in specific circumstances
• the right to withdraw consent where processing is based on consent

Requests are handled within reasonable timeframes and in accordance with applicable data protection standards.

13. Children and age restrictions

Mummys Gold Casino services are intended for adults only. Individuals under the legal gambling age are not permitted to create accounts or use the platform.

If information relating to a minor is identified, appropriate steps will be taken to remove such data and restrict access. Age verification measures are used to support compliance with age-related restrictions.

14. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, operational practices, or platform features. Updated versions will be published on the website, and the effective date will be revised accordingly.

Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

15. Responsible gambling support — New Zealand resources

For users seeking assistance or further information about gambling harm in New Zealand, the following organisations provide independent support, advice, and education. These resources operate separately from Mummys Gold Casino and are listed for informational purposes.

16. Contact and enquiries

Questions about this Privacy Policy or the handling of personal information can be directed to Mummys Gold Casino through the official contact channels listed on the website. Requests are reviewed and addressed in a reasonable and timely manner.

17. Compliance with New Zealand privacy legislation

Mummys Gold Casino acknowledges and follows the requirements of the Privacy Act 2020 (New Zealand) and the Information Privacy Principles governing the collection, use, storage, and disclosure of personal information.

Where personal information relates to individuals located in New Zealand, it is handled in a manner consistent with these principles. This includes collecting information only where it is reasonably necessary, being transparent about data use, maintaining appropriate safeguards, and allowing individuals to access and correct their personal information.

These obligations apply regardless of whether information is processed within New Zealand or through overseas infrastructure.

18. Overseas processing and disclosure of information

Due to the nature of online services, certain personal information may be stored or processed outside New Zealand. This may include hosting services, analytics tools, security systems, or customer support platforms.

When personal information is disclosed overseas, reasonable steps are taken to ensure that the receiving party provides protections comparable to those required under New Zealand law. This may involve contractual safeguards, technical controls, or the use of providers operating under recognised international data protection standards.

19. Rights of individuals in New Zealand

Individuals located in New Zealand have the right to:

• request confirmation of whether personal information about them is held
• request access to their personal information
• request correction of information that is inaccurate, incomplete, or misleading

Where a correction request is not accepted, individuals may request that a statement of correction be attached to the relevant information. Requests are processed within reasonable timeframes and may require identity verification for security purposes.

20. Privacy complaints and regulatory oversight

If a New Zealand user has concerns about how personal information is handled, they are encouraged to contact Mummys Gold Casino directly so the matter can be reviewed and addressed.

If a concern cannot be resolved, individuals may contact the Office of the Privacy Commissioner (New Zealand) for independent advice or to lodge a complaint in accordance with the Privacy Act 2020.

21. Cookies and tracking technologies (New Zealand users)

For users accessing the website from New Zealand, cookies and similar technologies are used in line with local expectations for transparency and user choice.

Cookies generally fall into the following categories:

• essential cookies required for security and core functionality
• preference cookies that store user-selected settings
• analytics cookies used to understand website performance
• marketing or affiliate cookies used for promotional attribution

Users can manage cookie settings through browser controls or site-level consent tools. Essential cookies remain active where required for basic operation of the platform.

22. Responsible gambling and protection of sensitive information

New Zealand recognises gambling harm as a public health issue. Information relating to responsible gambling measures, such as self-exclusion, limits, or account restrictions, is handled with particular care.

Such information is used only for player protection, compliance, and harm minimisation purposes. It is not used for marketing or promotional activities and is retained only for as long as reasonably necessary.

23. Information relating to excluded or restricted accounts

Where an account is subject to self-exclusion, suspension, or restriction, relevant information may be retained to enforce those measures and prevent circumvention. This information is used solely for operational, compliance, and security purposes.

24. Updates to this policy for New Zealand users

This Privacy Policy may be updated periodically to reflect changes in New Zealand privacy law, regulatory guidance, or public health policy related to gambling.

Where changes materially affect how personal information is handled, the updated policy will be published on the website. Continued use of the platform following publication indicates acceptance of the revised policy.

25. Contact details for privacy enquiries

Questions, requests, or concerns relating to this Privacy Policy or the handling of personal information can be directed to Mummys Gold Casino using the contact details below:

Requests are reviewed by authorised personnel and handled in accordance with applicable New Zealand privacy requirements.